Curricula Guides

Uusi opinto-opas (sisältäen myös opetusohjelmat) lukuvuodelle 2018-2019 sijaitsee osoitteessa https://opas.peppi.utu.fi . Tältä sivustolta löytyvät enää vanhat opinto-oppaat ja opetusohjelmat.

The new study guide (incl. teaching schedules) for academic year 2018-2019 can be found at https://studyguide.utu.fi. This site contains only previous years' guides.

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Archived Curricula Guide 2013–2014
Curricula Guide is archieved. Please refer to current Curricula Guides
TJ093010 TJS1/JOS9 Management of ICT services 6 ECTS
Organised by
Information Systems Science
Person in charge
Timo Leino

Learning outcomes

The student knows what are the typical IT services and understands the challenges and requirements in providing those services. She or he understands the influence of business strategy and the nature of the company on IT services. She or he has basic knowledge on relevant models of this field presented both in the literature and in standards (e.g. ISO) and frameworks (e.g. ITIL).

Contents

The alignment of IT in business is maybe the most crucial aspect of IS success. In this course we deal with the information management (IM) of a company We discuss the sensitive relationships between the IT department and the user organization, and domains of responsibilities of both parties. We look at the IM function's role as a middleman between top management, line management, users, and outside IT service providers. We discuss SLM (service level management) as a possible solution to the problem of balancing growing demands and tightening cost constraints. The SISP approach will also be discussed. During the course we reveal the tasks and services offered by the IM function, such as the purchasing, maintenance and recycling of servers, workstations, networks and software, help desk services, and the management of end-user computing. We also look at the typical status and organization options of the IM function in companies, and the centralizing/decentralizing problem in that context. Total or selective outsourcing will be taken into consideration as an organization option. IT services management frameworks like ITIL and CobIT will be introduced.

Teaching methods

Lectures and exercises 36 h in English

Modes of study

Option 1
Available for:
  • Degree Programme Students
  • Other Students
  • Doctoral Students
  • Exchange Students
Written exam
  • In English
Exercise(s)
  • In English
English:
Written exam and Exercise(s)

Evaluation

Numeric 0-5.

Recommended year of study

4th year III.

Study materials

Bobby, David (2005), Managing information systems: An organizational perspective, , 10:0-273-68635-6.

A collection of articles selected by the teacher.

Belongs to following study modules

Turku School of Economics
Turku School of Economics
Department of Management and Entrepreneurship
Department of Management and Entrepreneurship
Department of Management and Entrepreneurship
Department of Management and Entrepreneurship
Turku School of Economics
Obligatory courses in Business Informatics (MDP in Global IT Management)
2013–2014
Teaching
Archived Teaching Schedule. Please refer to current Teaching Shedule.
Implementation details are unavailable.
Department of Management and Entrepreneurship
Management and Organisation
Entrepreneurship
Information Systems Science