Uusi opinto-opas (sisältäen myös opetusohjelmat) lukuvuodelle 2018-2019 sijaitsee osoitteessa https://opas.peppi.utu.fi . Tältä sivustolta löytyvät enää vanhat opinto-oppaat ja opetusohjelmat.

The new study guide (incl. teaching schedules) for academic year 2018-2019 can be found at https://studyguide.utu.fi. This site contains only previous years' guides.

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Arkistoitu opetussuunnitelma 2014–2016
Selaamasi opetussuunnitelma ei ole enää voimassa. Tarkista tiedot voimassa olevasta opetussuunnitelmasta.
TJ093011 TJS1 Management of ICT services 6 op
Organised by
Information Systems Science
Person in charge
Timo Leino
Planned organizing times
Period(s) I II III IV
2014–2015 X
2015–2016 X

Learning outcomes

The student knows what the typical IT services are and understands the challenges and requirements in providing those services. She or he understands the influence of business strategy and the nature of the company on IT services. She or he has basic knowledge on relevant models of this field presented both in the literature and in standards (e.g. ISO) and frameworks (e.g. ITIL).

Contents

The alignment of IT in business is maybe the most crucial aspect of IS success. In this course we deal with the information management (IM) of a company. We discuss the sensitive relationships between the IT department and the user organization, and domains of responsibilities of both parties. We look at the IM function's role as a middleman between top management, line management, users, and outside IT service providers. We discuss SLM (service level management) as a possible solution to the problem of balancing growing demands and tightening cost constraints. The SISP approach will also be discussed. During the course we reveal the tasks and services offered by the IM function, such as the purchasing, maintenance and recycling of servers, workstations, networks and software, help desk services, and the management of end-user computing. We also look at the typical status and organization options of the IM function in companies, and the centralizing/decentralizing problem in that context. Total or selective outsourcing will be taken into consideration as an organization option. IT services management frameworks like ITIL and CobIT will be introduced.

Teaching methods

Lectures and exercises 36 h in English.

Modes of study

Option 1
Available for:
  • Degree Programme Students
  • Other Students
  • Doctoral Students
  • Exchange Students
Written exam
  • In English
Exercise(s)
  • In English
Participation in classroom work
  • In English

Evaluation

Numeric 0-5.

Recommended year of study

4. year spring

Study materials

1. Bobby, David (2005), Managing information systems: An organizational perspective, , 10:0-273-68635-6.

2. A collection of articles selected by the teacher.

Belongs to following study modules

Turun kauppakorkeakoulu
Obligatory courses in Business Informatics (MDP in Global IT Management)
Turun kauppakorkeakoulu
Obligatory courses (MDP in Global IT Management)
Turun kauppakorkeakoulu
Johtamisen ja yrittäjyyden laitos
Johtamisen ja yrittäjyyden laitos
Valinnaiset opinnot (Tietojärjestelmätiede)
Johtamisen ja yrittäjyyden laitos
Tulevaisuuden teknologioiden laitos
Johtamisen ja yrittäjyyden laitos
Valinnaiset opinnot (Tietojärjestelmätiede)

Incoming examinations

Feb 17, 2020

Open enrolments

Dec 2, 2019 - Dec 15, 2019
2015–2016
Teaching
Archived Teaching Schedule. Please refer to current Teaching Shedule.
Implementation details are unavailable.
Johtamisen ja yrittäjyyden laitos